Your appointment time is reserved exclusively for you. When you make an appointment with us, we guarantee you this time to take care of your needs. Where possible, you need to provide at least 48 hours notice to change your appointment.

If you cancel or change your appointment within 24 hours, you are responsible for the cost of your session. We waive this for emergencies only. This is with respect to us and other clients who may have wanted your appointment time. You may send someone else in your place, just let us know.

As cancellations have a significant impact on us, we need to enforce our cancellation policy and trust you understand our need to do so.

Please reschedule your appointment if you are feeling unwell or have any of the covid symptoms. You won't enjoy your appointment and your therapist doesn't want to become the next super spreader.

If you would like to make changes to your appointment please let us know prior to your arrival. We generally have our appointments booked back to back so requesting an add on may not be possible. Skipping a treatment or cutting down your appointment time with us means we have a space that could have been fulfilled by another Beautiquer so we will need to charge you for that treatment regardless.